Shipping policy

Shipping Policy

Thank you for shopping with J.A.E.L! We’re committed to getting your order to you as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

• Standard Shipping: 7–14 business days

• Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number so you can monitor your delivery status in real time.

International Shipping

International orders may be subject to customs fees, duties, or taxes determined by your local customs office. These charges are the customer’s responsibility.

Shipping Delays

While we do our best to ensure timely delivery, delays caused by carriers, customs, or factors outside of our control may occur. We appreciate your patience in such cases.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the estimated timeframe, please contact us at Jaelbylindsay@gmail.com within 7 days so we can help resolve the issue.